Why is my Norton VPN not working? We have the solutions. A VPN connection is a great blessing as it protects its user’s identity from being exposed to the internet. While it is one of the most important security components of our generation, there is still a long way till everyone adapts to it till VPN providers are capable of ensuring a problem-free connection.

Being someone who deals with customer complaints and issues, we have seen a fair share of people asking us “why is my Norton VPN not working”, after going through multiple cases and helping a lot of people we have prepared this article for you, hoping that you won’t be having any problem with your Norton VPN in the future.

Norton VPN is one of the most well-known VPN providers in the market, it is rare that it fails to work properly, but if it doesn’t then don’t panic as there are a lot of things you can do to solve this issue. Make sure to read through each of the possible solutions and try them or just give us a call at +1-410-896-8780.

How to fix the Issue of Norton VPN not working?

Here are some of the troubleshooting guidelines given-below to resolve this problem of Norton secure VPN not working:

Check Your Internet Connection

Whenever you’re at the “why is my Norton VPN not working” stage dealing with an issue like this always make sure to check that your internet connection is running fine. Even after the latest developments in our internet speeds and technology, there are times when it is available. During that time, it is nearly impossible for a service like VPN to be working fine.

So the next time your Norton VPN is not working, make sure to check your internet connection.

Update Norton VPN (If No Updates Are Available Then Restart

If you’re not using the latest version then that might be the reason for Norton VPN not working properly. Norton often sends you messages which lets you know about any recent updates so make sure that you’re updated. 

If you’ve already updated then it will be helpful to restart or reinstall Norton VPN.

Change Your Server Location

Your Norton VPN not working might be a geological problem as they are quite possible when you look at weather conditions and other possible outcomes.

Too many users connected to a single server can result in some users having difficulty connecting to the service. Norton VPN presents a list of server locations to which you can connect, make sure to change the location and then see if there are any connection issues.

Get Firewall Access For Norton VPN

Sometimes your firewall can block your connection to Norton VPN. Some errors can block other networks to be connected to your device.

What you need to do now is go to Settings on my Norton app, then click on Firewall, then Network trust. Now you can go to Configure and in the Network trust section, you can apply the Full trust option.

Remove Other VPN Apps

If you can multiple VPN apps on your device then that can be the reason Norton VPN not working. Make sure to remove any VPN apps which you don’t use and which don’t benefit you. Also, you need to keep an eye on which server you’re connecting to because then you won’t be able to connect to the Norton VPN.

Now that we have come halfway, it is safe to say that if you follow the above-mentioned tips then your problem may have already been solved. If not then it might be a bigger problem than you have anticipated, for times like these you should be prepared to reach out to Norton customer support with your queries. While you can always reach out to us at your number +1-410-896-8780 or connect to us from the information given on your website. 

The next solutions might be a little harder to understand, if you’re having trouble then feel free to give us a call and let us handle your problem.

See If Other Users Are Also Having This Issue

Norton can be having an issue with their service so check Norton’s status & if it is unavailable then give it some time to recover.

Adjust DNS Settings

DNS is an extremely important component of your device as it is used for identifying webpages that you can access from your device. It might be possible that your DNS is interfering with Norton VPN based on how it works.

What you need to do now is go to Network connection than on the Adapter settings select Internet connection & then on Properties.

Double-click on Internet protocol version 6 and then change the Server address to as the Alternative & as the Preferred one.

By doing this you have solved any DNS issues that might be happening.

Reinstall WAN Drivers

If your WAN drivers are corrupt then that might be the reason behind Norton VPN not working. What you should do here is go to the Device manager by pressing Windows + X, now through the Network adapters function right click on WAN to uninstall the driver/adapter.

Remove all the WAN adapters, now you can scan for the Hardware changes and new WAN drivers will appear.

Now you should restart your device and Norton VPN will start working.


These are all the known solutions you can take when your Norton VPN stops working. Make sure to go through them and apply these solutions one by one. If the problem still persists then feel free to contact our firm instead of Norton customer support, we will assign someone to your case and it will be solved immediately.

You don’t even need to look for Norton’s customer support number as our contacts are way better than the ones which are displayed on websites.

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